Help Center

Q: Do I need to create an account to place an order?

No, you can checkout as a guest, but creating an account helps track orders and manage future purchases easily.

Q: How can I find specific items on your website?

Use the search bar or browse by product categories such as Drinkware, Jars, Baskets, and Other Items

Q: What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, and other secure payment gateways listed at checkout

Q: Is it safe to enter my payment details on your website?

Yes, our website uses SSL encryption and secure checkout technology to protect your personal and payment information.

Q: Can I apply discount codes or vouchers?

Yes, you can enter valid discount codes during checkout. Only one code can be applied per order.

Q: How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor delivery status.

Q: Can I cancel or change my order after placing it?

You may request changes within a short time window. Please contact us as soon as possible for assistance.

Q: What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Contact support for instructions.

Q: How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive the returned item.

Please use the below form. You can also call customer service on +1 (973) 435-3638.

Contact Us

The Contact Us section informs customers that for urgent concerns, they can use the live chat option to speak with a Customer Service representative.

Additionally, it notes that refunds are processed within 3–5 business days after the returned package is received.

Shopping Information

Do I need to create an account to place an order?

How can I find specific items on your website?

Payment Information

What payment methods do you accept?

Is it safe to enter my payment details on your website?

Can I apply discount codes or vouchers?

Order & Returns

How can I track my order?

Can I cancel or change my order after placing it?

What is your return policy?

How long does it take to process a refund?